HELP DESK

718.927.1869

Help Desk

Original Geeks Help Desk Services provide technical support and assistance to your employees experiencing issues with computer systems, software, hardware, and network connectivity. These services are typically the first point of contact for troubleshooting and resolving IT-related problems.

Our team ensures minimal downtime by quickly addressing user concerns through various channels such as phone, email, chat, or ticketing systems. Services often include:

User Support: Resolving common technical problems such as password resets, software installation, and login issues.
Incident Management: Logging, tracking, and resolving reported issues based on severity and impact.
Remote Troubleshooting: Providing support using remote desktop tools to diagnose and fix problems.
Hardware and Software Support: Assisting with setup, maintenance, and repair of computers, printers, and other devices.
Network Support: Helping users with connectivity issues, including Wi-Fi, VPN, and remote access.
System Monitoring: Proactively monitoring systems to prevent issues before they impact users.
Knowledge Base Access: Offering self-help resources and documentation for frequently asked questions and common issues.

Our help desk service gives your organization the advantage of fast and effective support

leading to improved overall operational efficiency. Original Geeks provides this vital service for a mere fraction of the cost involved with maintaining an in-house IT department.

Original Geeks help desk service provides comprehensive technical assistance and real-time response for troubleshooting problems. Our technicians, engineers and specialists can be reached by telephone, live chat or via a service/repair request that can be submitted online for in-person technician visits.